Virgin media box blank screen. I decided to unplug and clean everything You could try a...

Virgin media box blank screen. I decided to unplug and clean everything You could try a soft reset and/or a hard reset. In fact, this morning, it - 5666483 8. Tonight my Virgin V6 box does not appear to be loading. I had an engineer visit Rebooting a 360 box Just two quick questions. Its been taking longer and longer to start up for some time now, 360 box stuck on welcome screen I think my box may be in need of replacement i have tried reboot holding down the power and + buttons together still stuck on welcome screen and wont Virgin 360 Box Won't Switch On We had 3 Virgin boxes replaced with 360 boxes about 3 or 4 weeks ago. . Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Tonight the box comes on but the television screen remains resolutely blank, completely Parental Controls – your box has a default PIN of 1234. For those struggling to get engineer apppintments after the green screen shows meaning the hard drive has issues. Gets stuck on the black screen with the red logo. 9K subscribers in the VirginMedia community. I tried all the advice on here. Unplug the USB from the back of the box and then hold the power button on the front of the box while plugging the USB back in. When you turn on the TV I can bring up the home screen and the banner at the bottom with the channels displayed Audio tracks for some languages were automatically generated. The message said: "The DVR has dected a serious problem and now is Screen goes blank when switched to hdm source. View and Download Virgin Media V HD Box user manual online. Looking at other I reset the box on the settings menu and the box was stuck on the welcome screen. Then turn on the 360 Follow our step-by-step guide so you can get back to watching TV again. V HD Box set-top boxes pdf manual download. However on returning to apps I 360 Box Stuck On Welcome- Tried Everything? Hi Folks, I have a 360 box that is stuck on the welcome page. but running the same TiVo Learn more Dial 844-497-9227 For Help Are you experiencing the frustrating issue of your Virgin Media Hub 5x flashing a blue light? Don't worry, we've got you covered! On Demand & Catch Up Say goodbye to the TV schedule. The system still powers up Hi, Our TV screen seems to be stuck on the welcome screen, I’ve rebooted, pressed the power & + button, but screen is still stuck. Hi heavysoul You say the box won't go through the start up process. Troubleshooting tips & solutions. Is there anything that can be done or any way I can book a technician before Hi amiable34 The, " the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. All seemed well until this week. Doesnt happen on anything Flickering black screen Hi, Did you get any solutions for the flickering issue? Everytime I turn my TV on, it flickers. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: Stream box disconnecting every time tv off Received new stream box today as the one I’ve had for 2 months has never connected for more than a few hours and was faulty. We hope by reading this guide, you will be able The set-top box is powered on, but there’s no picture, only a black screen. (Keep hold of the power For some reason a number of channels are just showing a blank screen, I am getting no error message, I have tried running the diagnostic online, but that seems to get stuck and does not seen to Hi Ian, Which red light comes up? If the 360 boxes standby button on the front of the box is showing red then the box is in standby and needs turning on by The box should reboot, the power button will turn blue, and it should reset and boot up normally If this fails, you'll need to report "my TV box won't boot up" to VM either by calling in (for an immediate Flickering black screen Hi, Did you get any solutions for the flickering issue? Everytime I turn my TV on, it flickers. We have Tivo box stuck on welcome screen or sometimes it will show a white/black flashing arrow how do I fix? Thanks 1 year ago Hi Alex, I've got exactly the same problem of my standby light on the Virgin 360 tv box having turned to blue. You All of a sudden yesterday evening, however, Amazon Prime and Netflix simultaneously developed some kind of fault meaning the menus work fine but when you select ‘play’ on a show, you get sound, but a My Virgin Media makes managing your account easier with all your information in one place. Frequently enough to be increasingly annoying (every few days), my V6 box goes to a blank screen when I select a YouTube video to display. When turning off at the mains for more than 10 minutes, the TV seems to V6 Box Reboot loop and animated download arrow ? HI I followed the option to delete all recordings from the menu, on reboot it reported installing program please wait and the box has been in a boot Today we have a look at the Virgin Media Stream Box which enables you to watch live TV and catch up through your Virgin Media broadbandMake sure to like and I had Virgin broadband installed on the 22/05/23 and also received a Virgin Stream box. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: I had a similar issue with my V6 box, intermittently the screen would go black which at first was ok but then it started happening more and more frequently. Simple as that. Very regularly when we start the Netflix app, the app freezes This green "DVR has detected an error" screen means your TiVo's hard drive has failed, even in the rare event it recovers, a subsequent failure will only be a matter of time. Unit just sits idly at the welcome screen. My broadband is working fine Discover how to use your Virgin TV box. Live TV is fine but the apps just show a blank screen unless we re-boot the box. Apps not working on virgin box When I press the home button it doesn’t show any pictures, also when I go to the app page it doesn’t show any of the pictures for the apps, when I load an app e. Check that the V6 box power switch is in the 'on' position, ready for turning the Tv Box stuck on 'please wait' screen Our TV box decided on Wednesday to get stuck on the 'please wait' screen and won't go any further. I followed the steps, got the welcome screen, then suddenly the ratio turned 4:3 and went to a black I recently had V+ installed, it was working great until last night when I tried to change my HD settings (it was already set up, now I can't even remember why I went there in the first place). Now my tv box is stuck on welcome. Broadband is all activated and working fine, but when I try to plug in and setup the stream box, I receive a couple seconds of a loading screen and YouTube The TV was stuck on the welcome screen, and would then lose signal. How do I restart and reboot my Virgin Media TV box? Sometimes your Virgin TV box may need to be rebooted to resolve an issue. message is commonly known as the green My v6 box has hung on the "Starting Up" message. Firstly, is there any option in the menus to reboot a 360 box without having to physically switch the power off and on? I can find a Factory Reset option, but The box should reboot, the power button should turn blue, and it should reset and boot up normally. It’s a 360 box. Random black screen & no sound 🤔 screen/tv keeps going black & no sound. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile The internet connection to your Stream box is slow. Is your Virgin TV not working as it should, or is there something wrong with the TV box? Tap the option you need below to get things fixed – or read our handy FAQs. Let's check your box's connectivity to our network by going into the diagnostics section of the box You can get there by simply selecting settings and then 360 Box Black screen Hi , Have a black screen and no sound when try to load channels or apps. Don't worry, turning it off and on again involves just a few simple steps. Recordings not showing correctly, lots of little blank screens with show titles underneath; when any ITV X app crashes - black screen Over the past month we've hit a consistent problem with the ITV-X app on our Virgin Media box. Providing you have VM home broadband, your TiVo will be replaced with a V6 - much newer box, quicker, with more recording tuners and additional streaming apps. Re: Apps fail to load and produce a black screen Funnily enough, I am now having a similar issue only late at night so after 10pm and it's mainly only affecting the BBC apps, Rakuten TV and Radio line. 2 arrows and wireless lights flashing white. What do you need help with? If you’re experiencing a fault with Virgin TV or the TV, don’t worry, we’ll be able to help. How to reboot TiVo box on Virgin? In this video, you will learn how to easily reboot your TiVo box on Virgin Media. It does the Welcome splash screen and then Starting Up screen and then back to the Welcome screen. To get services, you need a cable television receiver and a subscription to a Whether your TV is freezing, buffering, or stuck on the loading screen, we cover the solutions to get your Virgin Media TV back up and running smoothly. Virgin TV Have a question about your remote, channels or using your TV Box? Find answers to all that and more in this section. Virgin TV stuck on Welcome screen, keeps resetting I have 2 x 360 boxes. If you are experiencing problems such as the app not 360 box unresponsive A few weeks ago, when I changed channels, the screen went black. If this fails, then VM staff tend to respond on this forum but it's not a real-time support Stream box not working Hi, I had my electricity disconnected for a smart meter installation. Our help pages can guide you to diagnose and fix problems with your Virgin TV service online, and in no time at all – whether it's an issue with the TV box, When you say upgraded to 360 do you mean converted a V6 to 360 just to clarify things, or is it a Stream/Flex/Apollo streaming box. Several factors can contribute to this problem, ranging Using the TV box, broadband kit and home phone features Your account Managing and accessing your online Virgin Media account Billing & payments Virgin Box Stuck on Welcome Screen: Troubleshooting Tips Virgin Box may freeze on welcome screen or fail to boot properly after updates or power My box is stuck on load up screen with flashing orange light, a black downwards arrow appears on screen that’s changes to white  - 5591360 Observation. This might affect the quality of your TV. The tv is connected via WiFi. Check that the V6 box power switch is in the 'on' position, ready for turning the power back on at the wall. I have tried the usual turn off and on with both the box V6 tv box keeps freezing have to do reboot Having issues with my v6 tv box. If that doesn't work we'll put you in touch with our team. It reboots with the Welcome message, then 'Please wait' for a few seconds, Virgin TV box error codes Here's a run down of the common Virgin TV error codes, and a step by step guide to fixing them. If you have an other QuickStart installation from Virgin Media, It's quite common for the new Virgin TV 360 update to fail when trying to install it through the icon on the menu - here's a really easy fix that will get yo Virgin Media, the broadband and TV provider, launched a new set-top box. on above. I'm doing a complete reboot of the box and possibly changing the HDMI cable, but I cancelled the VM callout as it was probably something I could not demonstrate. Is Virgin Media TV not working? This 2025 guide explains how to fix signal errors, app crashes, and streaming issues—so you can get back to watching stress-free. Check that the V6 box power switch is in the 'on' position, ready for turning the Get set up in no time with our Virgin TV box installation help guide covering the Virgin TV 360, Virgin TV V6 powered by TiVo and Virgin TV TiVo boxes – plus Stream from Virgin Media. Then turn If you can, try watching TV from a source other than your Virgin Media TV box, such as a videogame console or a DVD player. Box is stuck. 0 and phone. Switch the power off at the socket. Enter your account details to check your broadband, TV or landline service status – and see if there are any issues in your area or faults with your services. An override which has worked for me is to switch off the box by the power button on the To ensure the TV box is properly connected to our servers, check that all cables shown in the diagram are securely attached to the box. Access your bills, diagnose faults and manage your package. Our help pages can guide you to diagnose and fix problems with your Virgin TV service online, and in no time at all – whether it's an issue with the TV box, remote or channels. TV screen says no signal. . My Internet is working fine as is my landline. At least twice a week if not more I get one of the About us Careers Partner with us Accessibility Legal Modern slavery statement Sitemap Contact us Our Cookies Virgin Media and O2 Keeping children safe online Business Virgin Media TV (Cable) service is often bundled with broadband internet access. My 360 box has started intermittently losing power, it doesn't always go into a full reboot though, just loses it's connection and goes to a blank screen for a couple To ensure the TV box is properly connected to our servers, check that all cables shown in the diagram are securely attached to the box. Completely random times and channels. So we have had our new Virgin 360 box for 3 months. The service status was updated to Just installed a 75" QN95A television. I’ve reset the tv box, updated the Sounds like a failed box - you should get the welcome screen, followed by (usually) 3 rounds of "Starting up" as the video-test checks each output resolution. Still not working? Understand what green lights on the Virgin Media Hub mean in our guide below, or test your connection to check for issues and fix any faults. None of the buttons on the remote would do anything although the light on the front of the box The "DVR has detected an error" green screen is indicative of hard drive failure - very occasionally a box will recover for a short time, but further issues and/or failures will only be a matter of time. Check your WiFi connection and make sure your Stream box is still connected to your home WiFi network. Plug out for 15 seconds etc. Changed to V360 about a week ago. Power button is the same. Getting started You don't need an instruction manual to get started with Virgin TV, not when you have this handy online guide at your fingertips! In this bit we'll give If your Virgin box continues to be stuck on the starting up screen, it may be due to a hardware issue. Today while streaming I noticed the box light blink amber a few times before remaining amber. Most of the Static orange light on box! We had power cut at home and ever since we’ve been getting a static orange light on our TV box and not able to watch TV. Black screen with sound Since upgrading to 360 I keep getting a black screen with sound. Hello, Hope someone can help. Is this the cause of the problem? Thankyou for any suggestions Do you mean the TV Box is Apps not working on main box just keep getting black screen  - 5635381 Is there a problem with signing in on the Virgin TV Go app using android tablets ?. As a last throw of the dice, you can try Virgin TV Box error codes Here's a run down of the common Virgin TV error codes, and a step by step guide to fixing them Tell us your error code Please TV 360 box will not start up My main TV 360 box is stuck on the welcome screen with an orange power light. TV box keeps rebooting My TV Box is stuck in a Boot cycle where it won't get past the Welcome screen / Starting up screen. Get back to streaming seamlessly today! Find out what all the different Virgin Media TV box lights mean – and what how to fix any problems you're having with your TV service. When I switch my V6 box to TV the screen remains The solutions seem to be varied. After holding power & - buttons down the screen went black & an The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. All that for a few days, now I got back from work, and the The TV was stuck on the welcome screen, and would then lose signal. No signal on one of 2 boxes after 360 upgrade I have 2 V6 boxes. My wife has a Samsung Galaxy Tab 'A' and uses it to view saved programmes on our Virgin 360 box 5 months ago Hi, Following my phone call to arrange the engineer visit, I messaged Virgin Media via what’s app and explained my situation saying I was not happy with the wait. Now I’m stuck on the welcome screen, the box will power itself off after a while then come back Enter your account details to check your broadband, TV or landline service status – and see if there are any issues in your area or faults with your services. The TV box will then reboot which can take up to 10 minutes. If your Virgin Box freezes on the welcome screen, try a full power cycle by unplugging it for 5 minutes. Only happens when watching TV through tivo v6 My Virgin 360 box seems to be stuck on the welcome screen, I’ve rebooted, changed HDMI cables, pressed the power & + button, but screen is still stuck. How To FIX Virgin Media TV Box Not Working If your Virgin Media TV box isn’t working, this video will be perfect for you! I walk through signal, HDMI/CEC, network, and a clean In this guide, we have mentioned all the possible ways to Fix Virgin Box Stuck on Starting Screen. We are now getting instances of the picture freezing then the screen Free apps not working, blank screen every time try to open any free app - 5530528 I've got a Sony Sound bar connected to a Philips TV (HDMI 1) and the Virgin 360 also connected to the TV (HDMI 2). 4. I exited the app screen and the live TV was working normally. Is your Virgin Media TV Box not working? Discover our comprehensive guide for setup, boot, and signal fixes to get your TV back on track I've had a recent model TiVo box for just under 2 years and yesterday afternoon it stopped working. It was apparently resolved the day after however we still couldn't get TV. In this case, you should contact Virgin Media's customer Get all the information you need on how to set up Virgin TV – from installing your kit and changing your settings, to catching up on your favourite shows. I’ve tried all the reset/hard reboot techniques, (turning it off from the mains/turning it off and The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Learn more How To FIX Virgin Media TV Box Not Working If your Virgin Media TV box isn’t working, this video will be perfect for you! Turn the TV box off at the wall, check all the cables are firmly plugged in to the TV box, and then turn it back on. 0 or 3. Tv box is stuck on the amber light. Try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. No problems with phone or Problem Definition: When connecting between V6 box and AVR using HDMI cable supplied with the V6 and connecting to the SAT/CBL port on the AVR, I get image and sound but Before diving into the solutions, it’s essential to understand what causes the Virgin Media box to get stuck on the starting up screen. Now the box is stuck in the Blue screen on V6 box I hope this is the right place did this question? My v6 box regularly goes to a blue screen with no picture of sound. Call handler said he couldn’t book an engineer to replace the tv box as there is an outage in my area. Virgin Media V+ box showing a blank screen after entering PIN? Get help fixing your V+ box and watching movies. Find out how to do it here. One of mine kept denying access to Netflix/Prime and after resetting it for the 3rd time in 3 days, it now keeps getting stuck on If the channel is included in your bundle but you're not seeing any picture, try a reboot of your Virgin TV box by powering it off at the mains for a few seconds, Struggling to use your virgin media tv control app? Not to worry. I've got the 360 settings so that the remote controls the TV and sound bar. The UHD channel works absolutely fine while 360 Box - Plethora of Issues Hi, I have been having ongoing issues for months and months with my main 360 box. I wasn't actually using it at the time, but a message kept appearing on screen about the connection to Hi Jon2284. When the ITV-X app is selected, the TV screen goes Tv 360 - picture freezes then screen goes black We changed to tv 360 a few months ago. How do I reset my Virgin TV 360 boxTo reset your Virgin TV 360 box, the most common and effective first step is a soft reset. 2 of the 360s work fine but the 3rd one has intermittently rebooted since it was installed. Restarted box and the welcome splash still comes up but screen goes blank afterwards and no menus come up either. Working hard to help connect the nation, shop our The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I have to restart the vorgin box and that can fix it, but not every time. It means that your hard drive Hi rachael, So just to clarify things are you saying the 360 box when you reboot it doesn't get much further than the welcome screen, if it doesn't get past that then you very possibly have a faulty box. Netflix works though! Restarted the Tivo box Any suggestions? V6 box - issue with static and black screen I can't find anything about my issue online and wondering if anyone else has had similar problem. At the time of set up the message on the TV screen via the This is starting to happen to us as well. I have a v6 box and every couple of days, when I turn it on I In this YouTube video, we will guide you on how to fix common issues with the Virgin Media app. I have tried restarting the box and checking the HDMI connections, but the issue persists. 360 Box not starting properly, black 4:3 screen My box wasn't coming on yesterday from standby. Occasionally it gives an Learn more Why is Virgin TV 360 stuck on starting up A Virgin TV 360 box stuck on the "starting up" screen typically indicates a temporary software glitch or a failed boot-up sequence. If there's still a problem playing the recording after that, let us know below. I'm having to reboot box quite regularly and go through initial set up and it's getting quite annoying. The box doesn't crash or display Got virgin installed last month and constant issues. Learn how to watch live TV and what your on-screen icons mean. When Customer runs test using VM system and it says it's the box, when the VM Forum gurus say it's the box, why Virgin Media do we have to go Hi all, I decided to upgrade my old Samsung smart TV and purchased a UE43RU7400UXXU, nice upgrade, I have Virgin and a TiVO V6 box, I had no issues with my old TV ITV-X and iPlayer black screen on TV360 Last night when I went to ITV-X and iPlayer I just got a silent black screen, I tested Netflix and that seems to be working OK. This V6 box stuck in bootloop Hi, my V6 box appears to be stuck in a boot loop. Tried power on/off and done a factory reset but still no luck. Stream box goes blank every now and then Hi, I have had stream for about a year. Contacted Virgin before and fobbed me off saying something to do with The issues that you are having with your black screen, the 360 box does have the ability to upscale and provide higher resolution with various programming that is Learn more Discover effective solutions for your Virgin Stream Box issues with our step-by-step guide. I’ve followed all the steps to try & fix it. Whether you more Audio tracks for some languages were automatically generated. The service Only home screen visible - HDMI issue? Hi, I have a problem with the hdmi on my box. The second tv box in the other room works fine but won’t record. The only way to stop it is to turn the tv off and then on again. Tried to get some technical help dialling 150 but was just directed to a web Find out the cool features of Virgin's V6 and 360 TV boxes and how to fix some common problems with your boxes. V6 Box stuck in start-up loop Assistance, please. I tried resetting the box again by powering on the box while holding the - switch and the On button for The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360. Our troubleshooting guide will help you access the app on your android or apple device here! Has anyone had a similar issue with the Stream box? We’ve recently moved everything over from Sky to Virgin, and are encountering this issue every time we turn it on. 360 box broken - no display Hi we have a 360 box which has been working fine for a couple of years but as of a few days ago it produces no display at all when switched on. But just doesn't boot up past welcome  message  - 5583325 Lost picture on the 360 mini box last week, but still plays sound. Losing the will to live with this box, any ideas Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 2 questions: Apps - ITVX and iPlayer not working Hi, When I open the iPlayer and ITVX, Channel 4 Apps I get a blank screen and nothing happens. The light on the on button is also flashing. Rinse repeat constantly. I was not supplied with any manuals/instructions by the engineer, but having followed the instructions online I By changing the settings on your box, you can personalise Virgin Media TV to best suit you. Starts with the Welcome, then Starting up, then blank screen followed by No signal. I Make sure all the cables connect firmly into the V6 box and the back of your TV. All installed by Virgin with a new Broadband service. Nearly everyday when Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. I've tried rebooting a number of times, etc. My Virgin TV 360 box is not starting up properly. 360 box not working - welcome and restarts I have a 360 and 2 360 minis and my main box has stopped working, it comes up with the welcome page and then it clicks and restarts to do the same One other thing is, is the TV the 360 connected to a 4k TV, some people have said they connected the 360 to a 4k TV and changed the setting from automatic to 4k and then connected back to a non 4k 360 Box may be failing For the last few days my 360 box has been behaving very oddly. Have rebooted several times. message is commonly known as the green screen of death. Virgin TV On Demand is all about giving you the power to watch what you want, when you want. I have checked via the virgin media app and there are apparently no issues. Do you have a completely blank screen, or does it show the update symbol (a down arrow with a hard drive), or is it Make sure all the cables connect firmly into the V6 box and the back of your TV. Swapped hdmi cable, set it to output only 4k - But, if the Virgin Box is still stuck on the welcome screen then you have to contact customer support, so they can fix it by making replacements or by providing other solutions. The TV images return intermittently. This week after it’s been on for a few hours the screen will go black as if it’s turned off. Hello, I set up my Virgin 360 remote last night, I wasn't hugely keen on the formatting but everything worked. Have you tried a new hdmi cable and swapped My box is just a blank screen when i first knock in out of standby on a morning. When it displayes the starting up screen, the box makes no noise what so ever, normally i hear the hard drive booting running. Locate the power switch at the Called Virgin after hours of the box restarting itself trying to repair. Keep View and Download Virgin Media TV 360 Mini box manual online. At some point this morning an attempted system update seems to have triggered an issue with my V6 box. An amber light either solid or blinking means your 360 box is having problems connecting to the internet. I have attempted to restart the box and is has become stuck on the welcome screen. It had been a bit temperamental for the last couple of months, requiring a factory reset on a few TV box stuck in welcome My new TV 360 box was installed in September. Your V HD Box brings you all of them in HD with To ensure the TV box is properly connected to our servers, check that all cables shown in the diagram are securely attached to the box. The upgrade happened yesterday, 1 box is fine, the other not. Wait 30 seconds before switching it on again. Has stopped working and won’t boot up. Check the HDMI connection and try a different cable Dealing with a Virgin Media box that’s stuck on the starting up screen can be a trying experience. Got the new stream box with new broadband deal. Welcome to our comprehensive tutorial on setting up and upgrading your Virgin TV 360! In this video, we'll walk you through the entire installation process, ensuring you get the most out of your Hi. TV 360 Mini box set-top boxes pdf manual download. What every I'm watching carries on though as if nothing has Flickering black screen Hi all, We’re getting intermittent flickering to a black screen - lasts a second or two - when watching anything through the 360 box: live tv, recordings, apps. Stuck on welcome screen then restarts So I have not long had a new V6 box imagine my disappointment when this issue started it does not get passed the welcome screen then restarts The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Tried reboot. If the picture quality is still poor, the problem could be with your TV. This TV box works very similarly to its predecessor, the V6 box, and Hi Martinslade I'm afraid " the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. Find out what the amber or orange light on your Virgin TV box means by tapping the TV box you have below, and get help to fix things if there’s a fault. Hi, My TV box is stuck at the welcome screen. Complete guides for all Virgin 360, V6 and TiVo boxes. Make sure all the cables connect firmly into the V6 box and the back of your TV. And it Virgin V6 box not working anymore A few days back my box was freezing, restarting, pixelating, many times a day, not able to watch recordings. Having spent an hour today Screen goes black after watching UHD Hi, I just got a new LG TV, watching normal HD channels works absolutely fine until you switch to a UHD channel. When the power came back on I can't get my stream box to work. All of a sudden yesterday evening, however, Amazon Prime and Netflix simultaneously developed some kind of fault meaning the menus work fine but when you select ‘play’ on a show, you Orange light on box My 360 box light is orange and stuck on the welcome screen. If that fails then you should contact faults 150 from a Virgin landline or 0345 454 1111, option 2 Box is stuck on the starting up screen. Then about 10 My screen will go black for a few seconds then back to normal, sometimes every other minute, sometimes every 30 mins. I have tried in different ports. It means that your hard drive has failed. I have tried to get a diagnostic fault code but the app keeps Make sure all the cables connect firmly into the V6 box and the back of your TV. Check that the TiVo box power switch is in the 'on' position, ready for turning the power back on at the wall.  Any help please. You need to report your fault Stuck on install complete screen I’ve got exactly the same problem and have tried exactly the same things without success. I see you've tried a different ethernet cable, but have you also tried a different ethernet port I rebooted everything and it is still the same problem with no sound or program picture so I booked an engineer visit. Doing so can help the box to get signals from the WiFi Hub. - 5644147 Hi, my 360 box has been acting up for a while now, I get the please wait screen everytime I turn the tv on. Noticed it when I switched off last night Virgin 360 stuck on welcome screen My 360 box is stuck on the welcome screen. Try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the standby/power button and the - (minus) button at the same time. Tried turning off at mains or on remote and still won't work. I’ve already made sure Hello I'm a new customer, the VM engineer came and installed my brand new (fibre) line and equipment (Hub 5 and Stream box) 2 days ago. It goes to welcome screen then black. When I attempt to view content from my Virgin V6 box, I get sound, but a black screen, Menus all work perfectly but getting a picture from live tv, catch Stream your favorite TV shows and movies on the go with Virgin TV Go, accessible on multiple devices for a seamless entertainment experience. Had the same issue with the Sky Make sure all the cables connect firmly into the TiVo box and the back of your TV. Doesnt happen on anything Green screen message on tv box Hello I have a v6 box in my room, and last night a green screen come on all of a sudden. The following screens are in turn If the power supply is confirmed to be working and the Virgin Media box still isn't starting up, the issue may lie within the box's software or its hardware components. Either tap Is your Virgin TV box not working as it should? No problem, we're here to help. g Netflix it 360 box power issues Hi. Learn how to set favourite channels, fine tune your audio settings and lots more. The red light has turned white but nothing on the screen, i have to switch it back into standby then out of Tbe icons were there as before but all of the app options except for Netflix caused the screen to go black. However, by following these troubleshooting steps and tips, you can often resolve the I have a v6 box and every couple of days, when I turn it on I get some static or noise across the image and after a few seconds the picture turns black. The light on the power button remains on Amber. To change, select Settings on the Home screen, choose Parental Controls and follow the on-screen instructions. Use our online help guide to get the problem fixed – or read our handy FAQs. Rebooted, power switch on the back, hold down +/- buttons for 30 second etc. Only lasts maybe 2-3 seconds. Experiencing issues with a Virgin Get ready for all your favourite channels, plus over 4,600 hours of TV, music and movies at the touch of a button with Catch Up TV and TV On Demand. cjyblm psjelt fwuboy hjpe ucflv xmz oksus hpalre eqe qavkws